1Information We Collect
To create an account and place an order through Mkulima Supply, we collect personal information such as your name, phone number, email address, and delivery address.
We may also collect information relating to your orders, including products purchased, quantities, order status, delivery information, and other information necessary to process and fulfil your order.
We may also collect technical information such as browser type, device information, pages visited, and general usage information when you interact with our website.
2How We Use Information
We may use collected information to:
- Create and manage customer accounts.
- Process and manage orders.
- Arrange delivery of purchased products.
- Communicate with customers about their orders.
- Provide customer support.
- Improve our website, products, and services.
- Maintain website security and prevent misuse.
- Understand how visitors use our website.
3Payments
Mkulima Supply currently accepts payments through M-Pesa using IntaSend. Payment processing is handled through the applicable payment service provider.
Mkulima Supply does not intentionally collect or store sensitive payment credentials such as your M-Pesa PIN.
Payment-related information may be processed by IntaSend in accordance with its applicable terms and privacy practices.
Mkulima Supply does not currently offer cash on delivery. Orders are paid through the available payment method before fulfilment and delivery.
4Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, maintain user sessions, understand website usage, improve the user experience, and maintain website security.
If third-party advertising services such as Google AdSense are enabled, those services may use cookies or similar technologies to provide, personalize, measure, and improve advertising in accordance with their own policies and applicable requirements.
5Third-Party Services
We may use trusted third-party services to provide functionality such as payment processing, hosting, analytics, communications, advertising, and other website services.
These third parties may process information according to their own privacy policies and terms. Such services may include IntaSend for payment processing and Google services for analytics or advertising where applicable.
6Data Security
We take reasonable technical and organizational measures to protect customer information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
However, no internet-based service or method of electronic storage can guarantee absolute security.
7Data Retention
We retain customer and order information for as long as reasonably necessary to provide our services, manage customer accounts, fulfil orders, maintain business records, meet applicable legal obligations, and resolve disputes.
8Your Rights
Depending on applicable law, you may have rights concerning your personal information, including requesting access to or correction of information held about you.
If you have a privacy-related request or believe that information we hold about you is inaccurate, please contact Mkulima Supply using the contact details provided on our Contact page.
9Contact Us
For privacy-related questions or requests, contact Mkulima Supply through the contact details provided on our Contact page.
You may also contact us by phone at +254 746 403931 or visit us in Ongata Rongai, Nairobi, Kenya.
10Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
Any changes will be reflected on this page with an updated revision date.